Refund Policy

This policy applies to purchases made from Food Farmacy via either our retail store or our website, https://foodfarmacy.com.au/

1. General

We offer refunds and replacements in accordance with the Australian Consumer Law (ACL) and on the terms set out in this policy. 

2. The Australian Consumer Law

The ACL provides consumer guarantees which protect consumers when they buy products and services. Food Farmacy complies with the ACL. If there is any inconsistency between this policy and the ACL, then the ACL will prevail. Further information about the ACL and the consumer guarantees is available on the Australian Competition and Consumer Commission website.

If a product or service purchased from us has a major failure, then you may be entitled to a replacement, repair or refund.

If a failure with the product or service does not amount to a major failure, you may be entitled to have the product replaced, the service redelivered, or the cost refunded.

In the event that a product purchased fails to meet one or more consumer guarantees under the ACL, we shall bear any cost of shipping the returned product back to us, as well as any cost of shipping any repaired or replacement product.

3. Products damaged during delivery

In the event that the product ordered has been damaged during delivery through no fault of your own, please contact us as soon as possible.

Any damaged product must be returned unused and in the condition in which it was received, together with any packaging and other items received with the damaged product.

We will arrange to collect the damaged product and offer to replace it, or to refund you, provided that you have contacted us within 24 hours of delivery of the damaged product.

4. Response Time

We aim to process any requests for replacements or refunds within 2 days of receipt.

5. Refund payments 

We pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

To be eligible for a refund, repair or replacement, you must provide proof of purchase to our reasonable satisfaction and may be required to provide identification.

Refunds for services will only be provided in circumstances where the services have not yet been performed.

If we agree to provide a refund or exchange for change of mind, then you are responsible for the costs of the original product being returned and any exchange product being delivered.

6. Contact Us

For all enquiries, or if you wish to speak to us about this policy or about any refund, repairs or replacements, please contact us at admin@foodfarmacy.com.au or by telephone on 02 40773355.