Delivery Policy

The following terms and conditions apply to dispatch and delivery of any purchase made through our website.

1. Processing and dispatch

Confirmation will be sent to the email address entered at checkout. This is your receipt and should be kept as proof of purchase.

Once payment is received orders are processed and dispatched within 1 business days unless it is a scheduled order. We will contact you if there are any issues or delays.

2. Standard delivery within Australia

Cost

When available we charge a flat rate of $10 for delivery within 15km of Cardiff.

Method and time

Standard delivery in metropolitan areas: Normally 30 – 60 minutes

OR

If using a third party delivery service, refer to their terms and conditions.

3. Delivery restrictions

We deliver to the front of the premises only.

4. Lost Packages

If the package is lost in transit, please contact Food Farmacy and quote the tracking number provided in the dispatch confirmation email. If the carrier cannot locate the item, we will lodge an enquiry to locate the item.

It is the customer’s responsibility to ensure accurate delivery address and contact details. Multiple delivery attempts, re-direction or returned packages may attract additional fees which may be billed by the carrier.

We have no control over third-party agents responsible for delivering packages. Where possible we will assist you in any claim against a third-party delivery agent.

5. Incomplete Orders

In limited circumstances, if multiple items have been purchased from us, and one or more items are temporarily unavailable, we will contact you to suggest a suitable replacement.

6. Damaged Items

Our refund policy applies to items damaged during delivery. If your order arrives damaged or incomplete, please immediately take a photo and contact us.

If using a third party delivery service, refer to their terms and conditions.

7. Contact Us

For questions about delivery of orders, please contact us at:

Food Farmacy, 02 40773350